Refund policy

Eligible refunds

• The order was paid but could not be delivered.
• The delivered item does not match the product or target account recorded at checkout.
• A duplicate charge or technical payment error is confirmed.
• A refund is otherwise required by applicable consumer law.

Delivered digital products

A delivered digital product is not refundable merely because you changed your mind or selected the wrong tier after accepting the terms.

Contact support first if the delivered item appears invalid. We may request the QW order number and masked evidence while investigating.

How refunds are issued

Eligible refunds are returned to the original payment method through Stripe. Bank or card processing can take several business days after the refund is accepted.

QoderWork cannot cancel or refund a subscription billed directly by Qoder through a different checkout. Contact the merchant shown on that receipt.

Contact

Email support@qoderwork.lol with the QW order number, the email used for delivery and a concise explanation. Never send a password or verification code.